Privacy Policy

BCB88 ("BCB88", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://bcb88.buzz ("Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or uses our Platform, including registered players, prospective users, and visitors ("you", "your", "User").

This Privacy Policy ("Policy") describes how BCB88 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform and associated services. It also explains the rights available to you regarding your personal data and how you may exercise them.

By registering an account on BCB88 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must discontinue use of the Platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

BCB88 collects the following categories of Personal Data, depending on how you interact with our Platform:

3.1 Identity & Contact Information

• Full legal name as appearing on your national identity document;
• Date of birth (for age verification — players must be 21 years of age or older);
• Malaysian National Identity Card (MyKad) number or passport number;
• Registered email address;
• Mobile phone number;
• Residential address (including city and postcode — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).

3.2 Financial & Payment Data

• Bank account details associated with your registered payment method (e.g., Maybank, CIMB Bank, Public Bank, RHB Bank, Hong Leong Bank);
• E-wallet identifiers for Touch 'n Go eWallet, Boost, or GrabPay accounts registered to your BCB88 account;
• DuitNow or FPX transaction references;
• Cryptocurrency wallet addresses (BTC or USDT) where applicable;
• Deposit and withdrawal transaction records including amounts in MYR, dates, and method used.

3.3 Gaming & Behavioural Data

• Game history, bet placement records, wager amounts, outcomes, and session duration;
• Sports betting activity including selections, stake amounts in MYR, and event types (e.g., EPL matches, Liga Super Malaysia fixtures, UFC events);
• Bonus redemption history and wagering requirement progress;
• VIP tier status and loyalty programme activity.

3.4 Technical & Device Data

• IP address and geolocation data (country and city level);
• Device type, operating system, and browser information;
• Unique device identifiers and mobile advertising IDs;
• Session logs including login timestamps and duration;
• Platform interaction data including pages visited, features used, and errors encountered.

3.5 Communications Data

• Records of live chat conversations with BCB88 customer support;
• Email correspondence and support ticket history;
• Survey responses and feedback submissions provided voluntarily.

BCB88 collects your Personal Data through the following methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you interact with the Platform, including via cookies, pixel tags, server logs, and analytics tools;
• Third-party sources: Identity verification and fraud prevention data received from KYC and anti-money laundering (AML) service providers; payment confirmation data from payment processors such as FPX, DuitNow, and e-wallet partners;
• Publicly available sources: Where permitted, information from public databases used for identity and fraud screening purposes.

BCB88 processes your Personal Data for the following specific and legitimate purposes:

BCB88 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and BCB88, including account provision, payment processing, and game delivery;
• Legal obligation: Processing necessary to comply with applicable laws including anti-money laundering legislation, identity verification requirements, and international licensing obligations;
• Legitimate interests: Processing undertaken for BCB88's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service analytics — provided such interests are not overridden by your fundamental rights;
• Consent: Processing for purposes where you have provided explicit, informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting BCB88 support or updating your communication preferences within your Account settings.

BCB88 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We may share your data with the following categories of recipients solely to the extent necessary to deliver the Services:

• Payment processors and financial institutions: Including FPX-affiliated banks (Maybank, CIMB, Public Bank, RHB, Hong Leong), DuitNow operators, e-wallet providers (Touch 'n Go, Boost, GrabPay), and cryptocurrency exchange processors — solely for transaction processing purposes;
• KYC and identity verification providers: Third-party services engaged to verify identity documents, screen against sanctions lists, and assess fraud risk;
• Game content providers: Licensed game suppliers (including Pragmatic Play, Evolution Gaming, PG Soft, SA Gaming, Ezugi, Hacksaw Gaming) who may receive anonymised session data for game integrity and audit purposes;
• IT and infrastructure service providers: Cloud hosting, cybersecurity, and technical support providers operating under strict data processing agreements with BCB88;
• Regulatory and law enforcement authorities: Where BCB88 is required by law, court order, or applicable licensing authority to disclose Personal Data;
• Professional advisers: Legal, financial, and compliance advisers bound by professional confidentiality obligations.

All third-party processors engaged by BCB88 are bound by data processing agreements that require them to maintain appropriate security standards and prohibit them from using your Personal Data for any purpose other than the specific task assigned.

BCB88 uses cookies and similar tracking technologies on the Platform for the following purposes:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the BCB88 Platform. For more detailed cookie management instructions, refer to your browser's help documentation.

BCB88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account data: Retained for the duration of your active account relationship with BCB88 plus a period of up to five (5) years following account closure, to meet regulatory and audit requirements;
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the customer relationship in accordance with applicable AML regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Support communications: Retained for up to three (3) years from the date of the interaction, unless required longer for dispute resolution purposes;
• Marketing data: Retained until you withdraw consent or request deletion, whichever occurs first;
• Technical and session logs: Typically retained for up to twelve (12) months for security and operational purposes.

Upon expiry of the applicable retention period, BCB88 will securely delete or anonymise your Personal Data in accordance with its data disposal procedures.

BCB88 employs a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the BCB88 Platform;
• Encryption at rest for sensitive data fields including identity documents and financial information;
• Multi-factor authentication (MFA) options available to all registered users to protect Account access;
• Role-based access controls that restrict BCB88 staff access to Personal Data strictly to what is required for their job function;
• Regular security audits and penetration testing conducted by independent cybersecurity specialists;
• Intrusion detection systems and 24/7 platform monitoring to identify and respond to security incidents promptly.

Notwithstanding the above measures, no data transmission over the internet or electronic storage system is entirely secure. BCB88 cannot guarantee absolute security and shall not be liable for unauthorised third-party access to your Personal Data that occurs despite these measures, provided BCB88 has taken reasonable precautions as described in this Policy.

Subject to applicable law and BCB88's legitimate processing obligations, you have the following rights with respect to your Personal Data held by BCB88:

To exercise any of the rights above, please contact BCB88's support team via live chat or in writing to [email protected]. BCB88 will respond to verified data rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, with notice provided to you within the initial thirty-day period.

Please note that certain rights may be limited where BCB88 is required to retain or process your data to comply with a legal obligation (including AML and KYC requirements), to exercise or defend a legal claim, or where exercising the right would adversely affect the rights of a third party.

The BCB88 Platform and Services are strictly intended for adults aged 21 years and above. BCB88 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this restriction.

If BCB88 becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate parental or guardian consent verification, BCB88 will take immediate steps to delete such data, close the relevant Account, and return any remaining balance subject to verification requirements.

If you believe that a minor has registered an account on the BCB88 Platform, please contact our support team immediately via live chat or email.

The BCB88 Platform may integrate with or reference third-party services, including payment processors, game providers, and identity verification platforms. While BCB88 selects its third-party partners carefully and requires them to maintain appropriate data protection standards, BCB88 is not responsible for the privacy practices of third-party services that operate independently under their own privacy policies.

BCB88 does not include hyperlinks to external third-party websites in general Platform content. If you access a third-party service from within the BCB88 Platform (such as a payment gateway interface), your interaction with that service is governed by the privacy policy of that third party. BCB88 encourages you to review the privacy policies of all third-party services you interact with.

BCB88 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or operational changes to the Platform. The date of the most recent revision is indicated at the top of this page.

Where changes to this Policy are material — meaning they significantly affect your rights or how we process your Personal Data — BCB88 will notify registered users via a prominent notice on the Platform or via email to the registered address associated with your Account, providing reasonable advance notice before the changes take effect.

Your continued use of the BCB88 Platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should discontinue use of the Platform and may request closure of your Account.

If you have any questions, concerns, or requests relating to this Privacy Policy or BCB88's processing of your Personal Data, please contact our Data Protection team through the following channels:

• Email: [email protected] (plain text display — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly through the BCB88 Platform

When contacting us regarding a data rights request, please include your registered email address and Account username to allow BCB88 to verify your identity and process your request efficiently. BCB88 will not process data rights requests from unverified individuals.

For matters relating to responsible gambling, self-exclusion, or deposit limit management, please visit our dedicated Responsible Gambling page or contact support directly through live chat.